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Support and Emergency Rates

Standard Rates

Technical support is available to assist you with any IT or Technology related issues from 8.30am – 17.30pm, Monday to Friday. Our very competitive rates are open to all customers new and old.

Standard hourly rate - £35 + vat
No Call Out Charge
Applies to simple peer to peer IT networks, PC issues, CCTV, infrastructure wiring, electrical and plumbing services.
Onsite support is charged per hour
Telephone support free for existing customers

Premium hourly rate - £40 + vat
No Call Out Charge
Applies to more complex server based systems and technical projects and equipment
Onsite support is charged per hour
Telephone support free for existing customers 

Out of Hours Emergency Rates

Your IT infrastructure runs 24/7, and so do we! If you need our help outside normal office hours, we will be available for your emergency.
Emergency Hourly rate - £60 + vat
No Call Out Charge
Remote / Telephone support is charged per half an hour
Onsite support is charged per hour